Luxeon Star LEDs

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My order never arrived.

Last Updated: Oct 28, 2011 09:56AM MDT

Check the order status in your account to confirm that some or all of your order has actually been shipped. If it has not been shipped yet, and if your order status has been set to Processing for longer than you expected, please do not hesitate to contact us to get an update for your order.

If some or all of your order has been shipped, then the delivery time will depend on the shipping option you purchased when you entered your order. Below is a table showing the typical delivery times for the shipping options we offer.

If the shipping option your purchased is trackable, then the email that we sent to you when your order was shipped should have included the tracking number for the shipment. Please let us know if you did not receive a tracking number.


US Destinations
Service Name Carrier Typical Ship Time * Trackable
Small Packet Surface Post Office 6 to 12 Days No
Small Packet Air Post Office 4 to 10 Days No
Expedited Post Office 6 to 12 Days Yes
XpressPost Post Office 3 to 5 Days Yes
UPS Standard UPS 3 to 5 Days Yes
UPS 3 Day Select UPS 3 Days Yes
UPS Expedited UPS 1 to 3 Days Yes
UPS Express UPS Next Day Yes
UPS Express Early A.M. UPS 10:00 A.M. Next Day Yes
 
Canadian Destinations
Service Name Carrier Typical Ship Time * Trackable
Regular Parcel Service Post Office 2 to 12 Days No
Expedited Post Office 1 to 11 Days Yes
XpressPost Post Office 1 to 3 Days Yes
UPS Standard UPS 3 to 5 Days Yes
UPS 3 Day Select UPS 3 Days Yes
UPS 3 Expedited UPS 1 to 3 Days Yes
UPS Express UPS Next Day Yes
UPS Express Early A.M. UPS 10:00 A.M. Next Day Yes

International Destinations
Service Name Carrier Typical Ship Time * Trackable
Small Packet Surface Post Office 4 to 6 Weeks No
Small Packet Air Post Office 6 to 10 Days No
Surface International Post Office 4 to 6 Weeks Yes
Air International Post Office 6 to 10 Days Yes
XpressPost Post Office 4 to 7 Days Yes
UPS Worldwide Expedited UPS 3 to 5 Days Yes
UPS Worldwide Express UPS 1 to 3 Days Yes
UPS Worldwide Express Plus UPS 1 to 2 Days Yes
* Shipping times are in Business Days. Postal shipping times are on average and are not guaranteed. Postal shipments can be delayed from time-to-time.

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