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My order status is (Pending, Processing, etc.) What does that status mean?

Last Updated: Aug 09, 2014 10:48AM MDT

As your order works it way through our production, packaging and shipping process the status of your order will be updated on our website. Below is a list of the various statuses that may be displayed with your order and what they mean.

 
Status Meaning How Long At This Stage?
New We have received your order. It is pending initial review. Your order is usually reviewed the same day it was received. If it is a weekend or holiday, it will be reviewed the next business day.
Hold Your order has been reviewed, but we need more information from you before it can be released for processing.

You should have already received an email from us if this is the current status of your order.
Your order will remain at this stage until we hear back from you.
Awaiting Payment We are waiting to receive your wire transfer, check, money order or faxed credit card details. Your order will remain at this stage until we receive payment.
Processing Your order has been released to production and fulfillment to be processed. The length of time that your order is at this stage will depend on the availability and production time for items that you ordered.

If your order has been at this stage for longer than you expected, please do not hesitate to contact us to find out what might be holding up your order.
Partially Shipped We shipped some of the items in your order. We will partially ship some orders on occasion. The balance of your order will be shipped as soon as we receive inventory for the rest of your items.

To see a list of the items that have been shipped go to your Order History page and click on the View Order button next to your order.

An order can remain at this status for some time while we are waiting for back ordered items to arrive.

If your order has been at this stage for longer than you expected, please do not hesitate contact us to find out when the balance of your order will be shipped.
Shipped Your complete order has been shipped. We have shipped all of the items in your order. If your order were shipped using a trackable shipping option, you would have received an email from us with the shipment tracking number.
Cancel Your order has been canceled. This is typically done at your request. If you paid for your order by credit card, then your credit card will not be charged. If you prepaid for your order by PayPal, check or some other means of prepayment, a refund should have been sent to you. Contact us if you need more details about why your order was canceled.

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